Orders & Shipping
thekalascape Order and Shipping Policy
Effective Date: [07/08/2024]
Thank you for choosing thekalascape! We are committed to delivering your products in a timely and efficient manner. Please review our order and shipping policy for detailed information on how we process and ship your orders.
1. Order Processing
- Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. Please review this email to ensure all information is correct.
- Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Pre-Orders: If your order contains pre-order items, we will ship your entire order once all items are in stock. If you prefer to receive in-stock items sooner, please place separate orders.
2. Shipping Options
We offer several shipping options to meet your needs:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
- Next-Day Shipping: Available for orders placed before [cutoff time], with next-day delivery.
Shipping costs are calculated based on the weight of your order and the shipping destination. You will see the shipping cost at checkout before you finalize your purchase.
3. Shipping Locations
We currently ship to [list of locations/countries]. If you are located outside of our standard shipping areas, please contact our customer service team for assistance.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. Shipping Delays
While we strive to meet our delivery estimates, please be aware that delays may occur due to unforeseen circumstances such as severe weather, high order volumes, or carrier issues. We appreciate your patience and understanding.
6. Shipping Errors and Issues
If you receive the wrong item or your shipment is damaged, please contact our customer service team immediately. We will assist you in resolving the issue, which may include sending a replacement or issuing a refund.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to make changes to your address after placing your order, please contact us as soon as possible.
8. Contact Information
For any questions or concerns regarding your order or shipping, please contact us at:
- Email: info@kaizenformac.com
- Phone: +91 884 992 0078
- Address: STORE ADDRESS: 1/4/A, Vidhya Industrial Estate, Ambica Nagar Road, Odhav – 382 415, Ahmedabad, Gujarat, India
Thank you for shopping with thekalascape. We are dedicated to providing you with an exceptional shopping experience and look forward to serving you.
thekalascape Customer Service Team