Refund and Returns Policy

Return And Refund Policy

At Thekalascape, we strive to ensure that every customer is completely satisfied with their purchase. If you need to return or exchange an item, please review our policy below to understand our procedures and requirements.

1. Eligibility for Returns

-Timeframe: You may return items within 7 days from the date of receipt. After 7 days, we unfortunately cannot offer a refund or exchange.
– Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories included. We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items

The following items are non-returnable:
– Custom or personalized products
– Sale or clearance items
– Gift cards

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at +91 884 992 0078 or info@kaizenformac.com to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.
2. Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation along with the RMA number.
3. Ship Your Return:Send the package to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance, as we are not responsible for items lost or damaged in transit.

4. Refunds

-Processing Time: Once we receive your return, please allow up to 10 business days for us to process and inspect the item. Refunds will be issued to the original payment method.
– Shipping Costs: Shipping and handling fees are non-refundable. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item sent, defective product).

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return procedure and place a new order for the desired item. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately with photos and a description of the issue. We will work with you to resolve the issue, which may include a replacement or full refund.

7. Contact Information

For any questions or concerns about our return and refund policy, please contact us at:

– **Email:** info@kaizenformac.com
– **Phone:** +91 884 992 0078
– **Address:** STORE ADDRESS: 1/4/A, Vidhya Industrial Estate, Ambica Nagar Road, Odhav – 382 415, Ahmedabad, Gujarat, India

Thank you for shopping with Thekalascape. We appreciate your business and look forward to serving you again.

Thekalascape Customer Service Team

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